A well-articulated mission and vision, a relevant strategic plan and well-defined operational processes can be used to drive optimum performance. There is not a correct one to achieve the outcome; ITG focuses on collaborating with the customer to establish a plan that works best for the agency and its operating environment and culture.
For ITG, a typical Strategic Planning cycle would include a baseline measurement of the outputs and processes that will be considered for inclusion in the strategy map. As the strategy map is developed, measurement data is loaded as one of the data elements into our proprietary software tool (see Process Automation for more details).
• Refine the mission statement of the organization
• Identify Goals
• Capture initiatives supporting each goal
• Align departmental initiatives to enterprise initiatives